RETURNS & REFUNDS
Items purchased through unona-wedding.com may be returned within 14 days of delivery We accept returns for standard sizes from 2 to 12 according to our size chart. Only standard-size and standard-length dresses, ordered without any custom changes or alterations, qualify for a return. Products from the accessories section are non-refundable.
To be eligible for the return, your item must be in new, unwashed and unworn condition. The item must be free from makeup, deodorant marks, alterations, odours, stains, or any other signs of wear. The item must be in its original packaging (silk pouch/garment bag). Return shipping costs are the responsibility of the buyer.
There is no refund for unclaimed parcels or delivered to a wrong address by buyer's fault. This includes issues related to non-existent addresses, undeliverable shipments, unpaid duties, taxes, or confiscation by customs. Check the delivery address you gave the seller, to make sure it's correct. Refunds exclude all shipping and rush production charges.
To return the item email us at unonaworldwide@gmail.com
CANCELLATIONS
No cancellation may be made after the order has been confirmed.
MULTIPLE ORDERS
Unfortunately we don't have a special program for trying on wedding dresses at home because all our dresses are made to order. That is why we can’t offer a multiple orders option, so that you could order several dresses to try on, pick one and return the rest of the dresses to us. However, if you do order several dresses with the intention of leaving one and returning the rest, you must agree with our return policy, according to which you pay $50 for the restocking fee of each dress that you return.
